What Events Does Peoplelogic.ai Process from Zendesk?

Peoplelogic.ai uses the latest Zendesk Support REST API to aggregate events from the Zendesk accounts that the API key and secret has access to.  Out of the box we aggregate the following events:

Case Created ✅
Case Updated
Case Resolved ✅
Case Closed
Case Reopened
Case Assigned ✅
Comment

✅  Good KPI choices for this integration

Metadata

Additionally, Peoplelogic aggregates the following metadata for Zendesk events.  This data may be used in advanced models and may not be queried directly:

Organization ID
Group ID
Tags

Updated on: 17/11/2023